Shipping and Returns

Shipping fee and time

• We offer free shipping for all domestic orders for INR 1000 or more. Your product total after any discount should be INR 1000 or more.
• For orders under INR 1000 a flat shipping charge of INR 120 is added.
• Domestic orders are usually delivered within 4-7 business days. Saturdays, Sundays and public holidays are not regarded as business days.
• If we anticipate a significant delay in the shipment of your order, we will contact you via email or telephone. Delivery delays can occasionally occur around public holidays or at other times due to unforeseen circumstances.
• Orders once shipped cannot be cancelled.

Dispatch/delivery delays ?

We are currently shipping to all locations except containment zones. Please note that because of the ongoing restrictions, the dispatch/delivery of all non-essential goods may be impacted.

Tracking the Order

Once your order is shipped, the Airway Bill number (AWB no.) and courier partner name is sent to you via email/sms. Please visit the courier partner website and enter the AWB no. shared with you in the relevant form to track the current location of your shipment and expected date of delivery.

Should you have any questions about your order dispatch, you can email us at  info@psquareonline.com.

Delivery

Within India, we ship through a courier partner. Our delivery partner will attempt to deliver the package thrice before they return it to us.

Please provide a mobile number that you are available at, and your complete shipping address including the pin code. This will help us to ensure smooth delivery of your order.

When can I raise a Return Request?

Products can be returned in the following cases:

• If you have received a damaged product. (We ensure that optimum protective packaging is used for all our shipments but in rare cases products may get damaged in transit.)
• If you have received a product not matching in terms of size or design selected by you in your order.

We may ask you to share photos of the items received.

Note : Actual colours of a product may vary from how they look on an electronic screen since each display settings are calibrated differently, hence return requests on the basis of variation in colour will not be accepted.

To be eligible for a return, the product must be unused and in the same condition that you received it.

How can I raise a Return Request?

Return request needs to be raised within 48 hours of receiving your product. It can be raised by emailing us at info@pragyaonline.com with your Order Number. We will respond to your email within 1-2 working days.

As per our policy, return requests will not be entertained after 48 hours of receipt of your product.

Please share the images/videos of the product along with the order details at info@psquareonline.com for us to approve it faster.

Items sent back to us without first requesting a return will not be accepted.

What is the procedure for Returns?

In the event that your return request is accepted, you will have to ship the product back to us in its original packaging in an unused condition within 4-5 working days, at the following address:

P Square Solutions, H-25, Site B, Industrial Area, Near HPCL Depot, 281005 Mathura UP, India

Please note, You will have to bear the Return Shipping Cost. pragyaonline.com will not reimburse the Return Shipping Cost. Please use a reputed courier company that provides you with a tracking number to return your product. Any product lost in the Return Shipment is not the responsibility of Pragya.

On receipt of product and inspection by our QC Team, we will either send you a Replacement or you’ll receive a credit voucher to purchase anything from our website.

No Cash Refund will be given.

Cancellation?

Cancellations are allowed only before the product is shipped.

Important Terms & Conditions for Returns:

• www.pragyaonline.com reserves the right to approve or reject a returns claim.
• The returned items will only be accepted if they are received in the original condition along with its original packaging which may include shrink wrap, plastic cover, bubble wrap etc.
• In case our QC Team receives the returned product in a used or further damaged condition while in return transit, then we may reject the return and ship the same product back to you.
• Any Products bought on Sale are not eligible for Return or Exchange.
• Actual colours of a product may vary from how they look on an electronic screen since each display settings are calibrated differently, hence return requests on the basis of variation in colour will not be accepted.